Terms of Service

These Terms of Service govern access to and use of the Taqyid platform, a SaaS solution for Halal compliance management.

Effective date. These Terms of Service take effect on 5 November 2026 for existing customers, and immediately for accounts created on or after 4 October 2026.

1. Acceptance of the terms

By accessing Taqyid, you accept these Terms of Service without reservation. If you do not agree with these terms, please do not use the service.

2. Description of the service

Taqyid is a B2B SaaS platform that allows companies to:

• Manage their Halal certificates (JAKIM/MYeHALAL)
• Automate internal and external audits
• Ensure traceability of raw materials
• Centralize compliance documentation
• Track suppliers and their certifications
• Manage the Halal Assurance System (HAS)

3. Registration and user account

3.1 Account creation

Access to Taqyid requires the creation of an account. You agree to provide accurate and up-to-date information.

3.2 Account responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account.

3.3 Free trial

A new organisation may create an account and start a free trial of 14 days. No payment card is required to start the trial. The conditions that apply at the end of the trial, or if you ask to pay by invoice during it, are set out below (see 7.3).

4. Use of the service

4.1 Authorized use

You agree to use Taqyid only for:

• Managing your own Halal compliance
• Legitimate professional purposes
• Compliance with JAKIM/MHMS 2020 standards

4.2 Prohibited use

It is strictly prohibited to:

• Use the service for illegal or fraudulent purposes
• Attempt to access other users' data
• Disrupt or degrade the operation of the service
• Copy, modify or distribute the source code
• Resell or sub-license the service
• Use the service to build a competing product

5. Intellectual property

All elements of the Taqyid platform (source code, design, logos, trademarks, content) are the exclusive property of DIGIQUEST CONSULTING, operating under the brand name Taqyid. Any unauthorized reproduction is prohibited.

The data you upload remains your property. You grant DIGIQUEST CONSULTING a limited, non-exclusive licence to use it solely to provide the service to you, in accordance with our Data Processing Agreement. After the account is closed, this licence continues only to the extent necessary to keep your data, give you read-only access to it and return or delete it, as described in 12.3; it ends when your data has been deleted or anonymised.

6. Data protection

Your data is processed in accordance with our Privacy Policy and our Data Processing Agreement (DPA), in compliance with the GDPR and the Malaysian Personal Data Protection Act 2010 (PDPA), as amended by the Personal Data Protection (Amendment) Act 2024. You have the right to access and correct your personal data, to obtain a copy of it and to request its deletion, under the conditions set out in section 8 of our Privacy Policy; these requests are made to dpo@taqyid.cloud. Your organisation's records are kept as described in 12.3.

7. Pricing and payment

7.1 Seller and payment service provider

Paid subscriptions are sold by DIGIQUEST CONSULTING, operating under the brand Taqyid, which is your contracting party and issues your invoices. Payments are processed on our behalf by Stripe Payments Europe Ltd ("Stripe"), acting as payment service provider. Stripe is not the seller and is not a merchant of record: your contract for the service is with DIGIQUEST CONSULTING only.

When you pay, your billing identity (organisation name, billing address, billing email) and your payment method are collected at checkout and processed by Stripe. Stripe stores the payment method in tokenised form; DIGIQUEST CONSULTING does not hold full card numbers. Stripe processes this data under its own terms and data processing agreement, and is listed on our Sub-processors page.

7.2 Currency, plans and billing cycles

Prices are those published on the Taqyid pricing page at the time of subscription and are expressed in Malaysian Ringgit (MYR). Each plan may be subscribed on a monthly or an annual billing cycle. Fees are billed in advance at the start of each cycle, and the subscription renews for the same cycle unless it is cancelled before the renewal date (see 7.5).

7.3 End of the free trial and of the early access programme

The Taqyid early access programme has ended. Organisations that took part in it were moved to a free trial ending on 15 October 2026.

Organisations admitted to the MIHAS 2026 Founding Cohort (see 7.4) use Taqyid free of charge until 31 December 2026. What this section says of the end of a free trial applies to them from that date.

If no paid plan has been chosen by the end of a free trial, the account switches to read-only mode: all records remain available to consult, and you can download the PDF reports and CSV files offered by the platform, including in read-only mode; the JAKIM Audit Package export (a ZIP file) requires an active plan. Creating or editing entries also requires an active plan. The account stays in read-only mode until a paid plan is chosen or the account is closed (see 12.1 and 12.2). Reminder emails sent after the end of the trial do not suspend or close the account and do not end this read-only access. After closure, the account remains in read-only mode for the retention period described in 12.3. Your data is not deleted when the trial ends. To restore full access, choose a paid plan or contact support@taqyid.com.

If you ask to pay by invoice (annual billing only) while your organisation has no active paid plan, such as during a free trial or after it has ended, the account of your organisation and of its subsidiaries is in read-only mode from the time of the request until we activate the paid plan. From the time of the request, the platform also applies the plan you asked for: records and exports that belong to features this plan does not include cannot be consulted while that plan applies, but they are not deleted.

7.4 Founding discount guarantee ("40% off for life")

Organisations that join Taqyid during the early access period (the founding organisations) benefit from a permanent discount of 40% off the published price of their chosen plan, for the duration of their continuous, uninterrupted subscription. The guarantee attaches to the discount, not to a fixed amount: if published prices change, the 40% discount continues to apply to the then-current published price. This guarantee is subject to the following conditions:

• The subscription must remain active and continuous. Any cancellation, non-payment, or interruption exceeding 30 days will terminate the rate-lock guarantee. If the user resubscribes after such interruption, the subscription price in effect at the time of resubscription will apply.
• The rate-lock applies to the base subscription price for the selected plan. It does not cover additional services, add-ons, or features introduced after the initial subscription that are priced separately.
• DIGIQUEST CONSULTING reserves the right to modify the rate-lock guarantee terms with at least 90 days' prior written notice. In such case, founding members may choose to terminate their subscription without penalty before the new terms take effect.

MIHAS 2026 Founding Cohort. The guarantee of this section also applies, under the same conditions, to the organisations admitted to the MIHAS 2026 Founding Cohort: at most twenty (20) organisations whose request was received by 31 October 2026 and whose admission DIGIQUEST CONSULTING has confirmed in writing. For them, the discount applies from their first paid subscription. This paragraph and the paragraph of 7.3 on the cohort were added on 9 October 2026 and apply from that date.

7.5 Cancellation and refunds

You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period; no pro-rata refund is made for a monthly billing period that has already started. A first annual subscription may be refunded in full if the request is received within 14 days of payment. The full conditions are set out in our Refund Policy, which forms part of these Terms.

7.6 Business model and late payment

Taqyid operates on a monthly or annual subscription model (ijārah), in line with Islamic finance principles. In the event of late payment, a flat-rate recovery indemnity of EUR 40 may apply in accordance with Article L441-10 of the French Commercial Code. No interest (riba) is charged.

If a card payment fails, a payment failure notice is shown in the application, and the payment method can be updated from the billing settings of the platform. Access may be suspended in accordance with section 12.2 until the outstanding amount is settled.

8. Confidentiality

Each party undertakes to keep confidential all information of a confidential nature — including business data, technical specifications, and compliance records — disclosed by the other party in connection with the service. This obligation survives termination for a period of three (3) years.

Customer data stored on the platform is treated as confidential and is accessible only to authorised personnel on a need-to-know basis.

9. Service Level Agreement (SLA)

9.1 Availability target

Taqyid targets a monthly uptime of 99.5%, measured as the percentage of minutes the platform is available during a calendar month, excluding scheduled maintenance windows.

9.2 Scheduled maintenance

Planned maintenance will be communicated at least 48 hours in advance via email or in-app notification. Maintenance windows are excluded from uptime calculations.

9.3 Service credits

If monthly uptime falls below 99.5%, affected customers on paid plans may request a service credit equal to 5% of their monthly fee for each additional 1% of downtime, up to a maximum of 30% of the monthly fee. Credits must be requested within 30 days by writing to support@taqyid.com and are applied to the next billing cycle.

9.4 Technical support

Support is provided by email at support@taqyid.com. Enterprise customers may agree specific response times in their contract.

10. Liability and warranties

10.1 Limitation of liability

To the maximum extent permitted by applicable law, DIGIQUEST CONSULTING shall not be liable for:

• Decisions made on the basis of data from the platform
• Indirect, incidental, or consequential losses, including loss of profit, revenue, data, or business opportunity
• Interruptions due to external causes (network failures, third-party services, etc.)
• Actions by users that violate these Terms of Service

10.2 Liability cap

In all cases, DIGIQUEST CONSULTING's total aggregate liability under these Terms shall not exceed the total fees paid by the customer during the twelve (12) months immediately preceding the event giving rise to the claim. During a free trial, the total liability is limited to EUR 100.

10.3 Free trial

During a free trial, the service is provided "as is" without warranty of any kind, either express or implied. Bugs or malfunctions may occur. Your feedback helps us improve the service.

11. Force majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: natural disasters, pandemics, government actions, cyber-attacks, failures of third-party infrastructure, or disruptions to internet connectivity.

The affected party shall notify the other party as soon as reasonably practicable. If the force majeure event continues for more than sixty (60) days, either party may terminate the agreement by written notice.

12. Termination and data export

12.1 Termination by the user

You may cancel your paid subscription at any time from the billing settings of the platform (card payments) or by writing to billing@taqyid.com (invoice payments); cancellation takes effect as described in 7.5. Cancelling the subscription does not close the account.

To close your organisation's account, an administrator of the organisation asks for it by email from the address associated with their account, either by writing to support@taqyid.com or in a refund request sent to billing@taqyid.com under our Refund Policy; there is no self-service closure or deletion in the platform. We confirm the closure, and the date on which it takes effect, by email. After closure, the account remains in read-only mode for the retention period described in 12.3.

12.2 Termination by Taqyid

Taqyid reserves the right to suspend or terminate an account in case of:

• Violation of these Terms of Service
• Fraudulent or illegal activity
• Non-payment
• Extended inactivity (more than 12 months)

An account terminated by Taqyid is treated as closed on the date of termination, and its data is kept as described in 12.3.

12.3 Data export and retention

While your account is open, and after it is closed, you can download the PDF reports and CSV files offered by the platform, including in read-only mode; the JAKIM Audit Package export (a ZIP file) requires an active plan.

Closing your account or ending your subscription does not delete your data. Unless you instruct us otherwise in writing, and subject to the last paragraph of this section, we keep your organisation's data for three (3) years after the date on which the account is closed, in line with the record-keeping period set by the Malaysian Halal Management System 2020 (MHMS 2020, §5(13)(b)), and then delete or anonymise it. After closure, the account remains in read-only mode for this retention period.

You may also ask us, by writing to support@taqyid.com, to provide a copy of your remaining records, or to delete them before the end of that period. We carry out such a request within thirty (30) days and confirm any deletion in writing. Data that the law requires us to keep for longer is kept for the period the law requires: invoices and other accounting records are kept for ten (10) years (French Commercial Code, Article L123-22).

Certificates, documents, audits and non-conformance reports that you archive yourself are deleted from your account once they have been archived for three (3) years, and raw-material import drafts that are never confirmed are deleted once they are more than seven (7) days old; these clean-ups run once a month. The personal data of personnel who have left your organisation, and of deactivated user accounts, is anonymised no earlier than three (3) years after their departure or deactivation, unless the person concerned asks us to erase their data earlier (see section 8 of our Privacy Policy).

12.4 Survival

Sections relating to intellectual property (including the licence granted in section 5, to the extent described there), confidentiality, limitation of liability, data export and retention (12.3), and applicable law shall survive termination of these Terms.

13. Changes to the Terms of Service

Taqyid reserves the right to amend these Terms of Service. The administrators of each customer organisation will be informed by email at least thirty (30) days before any material changes take effect. If you do not agree with the revised terms, you may close your account (see 12.1) before the effective date of the changes. Continued use of the service after the effective date constitutes acceptance of the updated terms.

14. Applicable law and jurisdiction

These Terms of Service are governed by French law. Any dispute shall first be subject to an attempt at amicable resolution within thirty (30) days. Failing resolution, the dispute shall be submitted to the competent courts of Vesoul, France.

For customers located in the European Union, mandatory consumer protection provisions of their country of residence shall apply where required by law.